Terms & Cancellation
Clear Paths • Honest Plans
Company Details
Lost Trails operates as a Sole Proprietorship engaged in organizing travel experiences including weekend getaways, treks, road trips, adventure activities, and curated group experiences across India.
Acceptance of Terms
By confirming a booking with Lost Trails, you acknowledge that: - You have read, understood, and agreed to these Terms & Conditions. - These terms apply to all participants included in the booking. - Compliance with instructions issued by Lost Trails before and during the trip is mandatory.
Eligibility & Fitness
Participants must be 18 years or older, unless otherwise specified. Participants must be physically and mentally fit to undertake the activities involved. Lost Trails reserves the right to deny participation to anyone deemed unfit or unsafe, without any obligation of refund.
Booking & Confirmation
A booking is confirmed only after receipt of the specified advance or full payment. All bookings are subject to availability. Lost Trails reserves the right to accept or reject any booking at its discretion.
Payment Policy
Payments may be collected in advance or in full, as communicated during booking. Any remaining balance must be paid within the communicated deadline. Failure to complete payment on time may result in cancellation without refund.
Cancellation & Refund Policy
Cancellation and refund policies vary per trip and will be communicated during booking. Booking/advance amounts are non-refundable unless explicitly mentioned. No refunds shall be provided for: No-shows, Early departure from the trip, Missed activities or services. Eligible refunds, if any, will be processed within 7–14 working days.
Itinerary Changes & Modifications
Lost Trails reserves the right to modify itineraries, schedules, accommodations, or activities due to weather, safety concerns, operational issues, or government restrictions. Such changes shall not be considered grounds for refunds.
Transportation Policy
Transportation is included in the package (Public Transportation Volvo Buses and Travellers). Lost Trails is not responsible for delays caused by traffic, weather, road conditions, breakdowns, or external factors. If participants choose to arrange their own transportation, Lost Trails shall not be responsible or liable for delays, missed activities, or additional costs incurred.
Off-Beat Locations & Infrastructure Limitations
Participants acknowledge that trips to off-beat or remote locations may involve limited infrastructure. Lost Trails shall not be responsible for: Power cuts, Water shortages, Poor mobile network, Road conditions or traffic congestion. Such inconveniences are inherent to remote travel and shall not be grounds for refunds or claims.
Safety, Discipline & Conduct
Participants must follow instructions given by trip leaders, coordinators, and guides. Illegal substances are strictly prohibited. Alcohol consumption is permitted only where legally allowed and must be responsible. Any misconduct may result in removal from the trip without refund.
Photography & Media Usage
Lost Trails may capture photographs and videos during trips. Participants grant Lost Trails the right to use such media for promotional and marketing purposes. Participants who do not wish to be featured must inform the team prior to the trip.
Contact For Queries
business.losttrails@gmail.com
7428846805 • 9910095505 • 9315771608